At AJB Occupational Therapy, we are committed to providing high-quality, client-centred occupational therapy services. We welcome feedback and take complaints seriously as they help us improve the quality of our care.  

Step 1: Talk to Us  
If you are unhappy with any aspect of your care or service, please speak to us directly as soon as possible. Most concerns can be resolved quickly and informally.  
You can contact us by email at [email protected] or discuss the issue during a session.  
We will always aim to listen respectfully and resolve the matter quickly and fairly.  

Step 2: Submit a Formal Complaint  
If you are not satisfied with the informal response, or prefer to make a formal complaint, please do so in writing.  

Please include:  
Your name and contact details  
A clear description of your concern  
The date(s) of the issue and who was involved  
What outcome you would like  

Send your complaint to:   
Amber Borthwick  
AJB Occupational Therapy  

Contact

We will acknowledge receipt of your complaint within5 working days and aim to respond in full within 20 working days.  

Step 3: Making a professional conduct complaint  
If you are not satisfied with our response, you can refer your complaint to an appropriate external body:  

Health and Care Professions Council (HCPC)  
If your concern relates to professional conduct:  
Website: https://www.hcpc-uk.org/concerns