Effective Date: 13/04/2025
Business Name: AJB Occupational Therapy 
 [email protected]
 
1. Introduction 

At AJB Occupational Therapy, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and store your personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. 
 
2. What Information We Collect 

We may collect and process the following personal information: 

Contact Information: Name, address, phone number, email. 
Health Information: Medical history, current conditions, treatment plans, therapy notes, and referrals. 
Payment Information: Transaction details (we do not store card numbers). 
Technical Information: IP address, browser type, and device information (for video consultations). 
Additional Information: Any other details you provide during your engagement with our services. 

 
3. How We Collect Your Information 

Data is collected through: 

Direct communication: Phone calls, emails, face-to-face appointments, or online forms. 
Referrals: From healthcare professionals or other agencies, with your consent. 
Online interaction: When you use the website or booking system. 

 
4. Why We Collect Your Data 

We collect and use your data to: 

Provide and manage occupational therapy services. 
Communicate with you about appointments and treatment. 
Maintain accurate and legal clinical records. 
Comply with regulatory and professional obligations. 
Process payments and issue invoices. 

 
5. Lawful Basis for Processing 

Our lawful bases for processing personal data include: 

Consent: Where you have given clear consent. 
Contract: Where processing is necessary for the performance of our services. 
Legal Obligation: To comply with laws and regulations. 
Legitimate Interests: For operational and quality assurance purposes. 

 
6. Sharing Your Data 

We may share your data with: 

Healthcare professionals (with your consent or where legally required). 
Regulatory bodies (if required by law). 
Service providers (e.g., secure video platforms), who must comply with confidentiality and data protection requirements. 
We do not sell your personal data. 
 
7. Data Security 

We protect your data using appropriate technical and organisational measures, including: 

Secure storage (both electronic and physical). 
Encryption and password protection. 
Limited access to authorised personnel only. 
In the unlikely event of a data breach, We will notify you and the relevant authorities as required. 
 
8. Data Retention 

Your data will be retained for as long as necessary to provide services and meet legal requirements. Typically, health records are kept for eight (8) years after the last appointment, or until the client reaches age 25 (if under 18 at the time of treatment), whichever is longer. 
 
9. Your Rights 

You have the right to: 

Access your personal data. 
Request correction of inaccurate data. 
Request erasure of your data, where applicable. 
Object to or restrict processing. 
Withdraw consent (where applicable). 
Lodge a complaint with the Information Commissioner’s Office (ICO). 
Contact us via the contact page on the ajboccupationaltherapy.co.uk website to exercise your rights. 
 
10. Third-Party Links 

ajboccupationaltherapy.co.uk may contain links to external websites. We are not responsible for their privacy policies or content. 
 
11. Changes to This Policy 

We may revise this Privacy Policy from time to time. The latest version will be available on the website or upon request. 
 
12. Contact Details 

For any queries about this Privacy Policy or your data, please use the contact form on the ajboccupationaltherapy.co.uk website or email [email protected]